Lily Paw Digital is a web design and web hosting company based in the North East of England. We operate lilypawdigital.xyz and provide web hosting, web design, and related services. For the purposes of UK data protection law, Lily Paw Digital is the data controller responsible for your personal data.
When you enquire about, sign up for, or use our services, we may collect:
When you visit our website, we may automatically collect:
We use Cloudflare to protect our website. Cloudflare may process certain technical data as part of its security and performance services. Please refer to Cloudflare's privacy policy for details.
Where we provide web hosting services, your website files and associated data are stored on our infrastructure. We access this data only as necessary to provide, maintain, and support your hosting service.
Under UK GDPR, we rely on the following legal bases:
We use your personal data to:
We will only send you marketing communications if you have separately opted in. You can opt out at any time by contacting us.
We do not sell your personal data. We share it with trusted third parties only where necessary to provide our services:
We require all third parties to handle your personal data lawfully and securely.
Some of our third-party service providers operate outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
We retain your personal data only as long as necessary:
When data is no longer needed, we securely delete or anonymise it.
You have the following rights in relation to your personal data:
To exercise any of these rights, contact us at privacy@lilypawdigital.co.uk. We will respond within one month and may need to verify your identity first.
You also have the right to complain to the UK Information Commissioner's Office (ICO):
Our website may use cookies for security and core functionality. We do not use advertising or tracking cookies. Cloudflare may set strictly necessary cookies as part of its security and performance services. You can manage cookies through your browser settings, though disabling certain cookies may affect how the site works.
We take appropriate technical and organisational measures to protect your data, including:
No method of transmission over the internet is entirely secure, but we work to protect your data to a high standard.
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child under 13 has provided us with their data, please contact us and we will delete it promptly.
We may update this policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
For any questions, concerns, or requests relating to this policy or your personal data, please contact us at privacy@lilypawdigital.co.uk
These Terms of Service ("Terms") govern the agreement between Lily Paw Digital ("we", "us", "our") and you ("the Client") when you purchase web design or web hosting services from us. By placing an order or making a payment, you confirm that you have read, understood, and agree to these Terms.
Lily Paw Digital is a web design and hosting company based in the North East of England. We build websites for small businesses and host them on our own infrastructure.
Our standard web design and hosting packages include:
The specific features included in each package are set out on our website at lilypawdigital.xyz at the time of purchase.
Unless explicitly agreed in writing, our packages do not include:
Your Content: You retain ownership of all content you create or upload to our services. You grant us a license to host, backup, and maintain your content as necessary to provide services.
Our Property: All materials, tools, templates, and code provided by Lily Paw Digital remain our intellectual property. You may not reproduce, distribute, or resell without permission.
Important: Please read this section carefully. It explains who owns your domain name and what happens to it if you cancel your hosting.
If you have an existing domain name that you would like to use for your new website, you will need to grant us access to your domain registrar account (or transfer management to us) so that we can point it to our hosting infrastructure. You remain the legal owner of your existing domain at all times.
If you do not already own a domain name, we will purchase one on your behalf as part of your package. Domains purchased by Lily Paw Digital are registered in our name and remain our property for the duration of your hosting agreement.
This is standard practice for managed web packages and allows us to maintain full control over your hosting setup. It does not affect your ability to use the domain for your business.
If you cancel your hosting plan and would like to keep your domain name (where it was purchased by us on your behalf), we will transfer it to you at no additional charge, subject to the following process:
We will not withhold a domain transfer as a penalty or for any reason other than an outstanding balance. We want the process to be fair and straightforward for everyone.
Domain names registered by us are renewed annually at our cost while your hosting plan is active. If you cancel and choose not to have the domain transferred, we will allow it to expire and it will become available for registration by anyone.
Your website is built and managed by us. We do not provide clients with access to the content management system (CMS), backend admin panel, or server directly. This allows us to keep your website secure, up to date, and performing well.
If you need changes made to your website content after launch, please contact us at support@lilypawdigital.co.uk and we will discuss options with you.
If you cancel your hosting and wish to receive a copy of your website files, we will provide these to you upon request, subject to all outstanding balances being cleared.
You may cancel your monthly hosting plan at any time. To cancel, contact us at support@lilypawdigital.co.uk. Cancellations take effect at the end of the current billing period — you will not be charged for the following month.
Once your hosting is cancelled:
If you cancel a website design project before launch, any payments made are non-refundable unless otherwise agreed in writing at the time of your order. If work has not yet begun, we will discuss a fair resolution with you on a case-by-case basis.
The design and code of your website, including its visual design, layout, and structure, remains the intellectual property of Lily Paw Digital. Once your one-time design fee has been paid in full, we grant you a non-exclusive, perpetual licence to use the website for your business. This means you can use it, but you may not reproduce, resell, or repurpose the design for other projects or websites without our written permission.
If you cancel your hosting and wish to take your website elsewhere, you are welcome to do so using the files we provide. However, the underlying design remains ours and may not be used as a template or basis for a new website built by a third party without our consent.
You confirm that any content, images, logos, or text you provide to us for use on your website are owned by you or that you have the right to use them. You indemnify us against any claims arising from content you have supplied.
We take the reliability of our hosting seriously and maintain our infrastructure to a high standard. However, no hosting service can guarantee 100% uptime, and we cannot be held liable for:
Our total liability to you in connection with these Terms shall not exceed the total amount paid by you to us in the 12 months preceding the claim.
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of our services after that date constitutes acceptance of the updated Terms.
The current version of our Terms is always available at lilypawdigital.xyz.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, or anything else, get in touch:
For inquiries related to privacy, data requests, or legal matters:
Under GDPR and UK Data Protection Act, you can request:
Send a formal request to privacy@lilypawdigital.co.uk with:
We will respond within 30 days. Complex requests may take up to 90 days.
For business customers processing personal data on behalf of customers, we provide Data Processing Agreements (DPAs) compliant with GDPR Article 28.
If you're unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
If we experience a data breach affecting your personal data, we will:
